Staying true to Walmart’s brand promise of helping customers live better lives while saving time and money, a new grocery service was integrated into an existing responsive experience. Designs that were developed and tested with buyers resulted in a customer-centric experience that includes features such as:
- A real-time slot booking engine for grocery pickup
- A fixed grocery-list style shopping cart
- The ability to save customers' carts across devices and channels
Let’s face it, some customers are in a rush and don’t have time to wander aisles. We branded innovative Grab & Go lockers that are located in select Walmart stores, 7-Eleven locations and Canada Post retail outlets. After customers place their order online, a Walmart Associate fills the order and places it in a locker. Once filled, the customer is sent a 6-digit code to access their locker.